Jurnal Ilmu Komunikasi : Gelis memiliki E-ISSN 3062-7052, yang diterbitkan oleh Tim Windari Cendekia merupakan jurnal peer-review yang diiniasi oleh CV. Windari Cendekia Terbit Tiga kali dalam setahun, pada bulan Juni, Dan Bulan Desember. Gagasan Jurnal Ilmu Komunikasi : Gelis hadir atas fenomena perkembangan ilmu komunikasi yang begitu pesat dan dinamis mengikuti perkembangan jaman. Dilihat dari definisinya, Jurnal Ilmu Komunikasi : Gelis menggambarkan Gerakan literasi atau suatu peristiwa penting dalam subjek tertentu yang ditampilkan dalam urutan kronologis. Jurnal Ilmu Komunikasi : Gelis mengakomodir berbagai hasil pemikiran/penelitian komunikasi mulai dari masyarakat bermedia konvensional hingga masyarakat bermedia kontemporer seperti saat ini.
Strategi Program Siaran Mimbar Agama Hindu TVRI NTB Dalam Mensosialisasikan Moderasi Beragama
his study aims to formulate a strategy for developing the Hindu Religion Media Center broadcast program on TVRI West Nusa Tenggara (NTB) in socializing the values ​​of religious moderation. Amid the diversity of Indonesian society, including Hindus in NTB, religious moderation is an important effort to maintain harmony and tolerance between religions. The method is descriptive qualitative with an interpretive approach through participant observation, in-depth interviews, and documentation. The results of the study show that the Hindu Religion Media Center program conveys a message of moderation implicitly through Hindu teachings such as tat tvam asi, ahimsa, and vasudhaiva kutumbakam. This broadcast raises themes related to tolerance, social harmony, and acceptance of local traditions. The challenges faced include limited human resources, technical production constraints, and access to broadcasts in remote areas. The strategies used by TVRI NTB include delivering messages in simple language, using an attractive visual format, and a local approach based on the culture of the NTB community. This study emphasizes the importance of the role of public broadcasting media in strengthening the values ​​of religious moderation, especially among the younger generation of Hindus in multicultural areas.
Copyright (c) 2025 Jurnal Ilmu Komunikasi : Gelis https://creativecommons.org/licenses/by-nc-sa/4.0
Strategi Humas Diskominfotik NTB Dalam Penyampaian Informasi Pemerintah Kepada Masyarakat
Informasi pemerintah merupakan informasi yang berkaitan dengan kebijakan, program, kegiatan, dan ide-ide dari pemerintah untuk menjadi visi dan misi kepada masyarakat. Informasi pemerintah terkait dengan program, kebijakan, dan kegiatan pemerintah penting untuk diketahui oleh masyarakat sebagai upaya dalam menciptakan transparansi, akuntabilitas, dan mendapat dukungan dari masyarakat sehingga program dan kebijakan yang dibuat dapat berjalan secara optimal. Penelitian menggunakan metode kualitatif, teori agenda setting, dan teknik pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan beberapa strategi yang digunakan dalam penyampaian informasi pemerintah di antaranya; manajemen organisasi dengan membagi sumber daya manusia yang ada menjadi beberapa tim yang sudah memiliki kemampuan dibidangnya masing-masing, kerja sama dengan media lain yang sudah terdaftar di dewan pers, pemanfaatan media sosial seperti facebook, Instagram, YouTube, dan Website, evaluasi kinerja sebagai upaya untuk meningkatkan kinerja kedepannya, dan fast respons terhadap informasi hoax untuk menciptakan lingkungan informasi yang sehat dan memperkuat kepercayaan masyarakat
Transformasi Media Sosial Sebagai Sarana Komunikasi, Informasi Dan Edukasi Dalam Mitigasi Bencana Di Lombok Nusa Tenggara Barat
This study aims to analyze the use of social media, particularly Instagram, as a means of communication, information, and education in disaster mitigation by the Regional Disaster Management Agency (BPBD) of West Nusa Tenggara Province. With a descriptive qualitative approach and phenomenological method, this study examines how the content published through the Instagram account @bpbdntb can enhance public awareness and preparedness for potential disasters. Data were collected through in-depth interviews with key informants at BPBD NTB and documentation of content from Instagram during the period from March 1, 2023, to March 31, 2024. The research results indicate that BPBD NTB actively uses Instagram to convey information related to early warnings, disaster education, and activity documentation, although there are still challenges in terms of human resources and supporting facilities for content production. These findings underscore the importance of optimizing social media as a disaster communication strategy, as well as the need to strengthen internal capacity so that mitigation messages can be delivered more effectively and accurately.
Copyright (c) 2024 Jurnal Ilmu Komunikasi : Gelis https://creativecommons.org/licenses/by-nc-sa/4.0
Komunikasi Pemerintah Desa Sumbersewu dalam Menjaga Kerukunan Umat Beragama
This research aims to examine the forms, implementation, and implications of communication carried out by the Sumbersewu Village Government in maintaining religious harmony within a religiously plural society. We collected data using a qualitative approach through observation, structured interviews, and documentation. The theories used include source credibility theory, dialogic theory, and dialectical relationship theory. The research results show that the forms of communication used include interpersonal communication, group communication, and mass communication. Interpersonal communication is carried out through the tradition of "ngelencer" during religious holiday celebrations, group communication is manifested in speeches at religious activities such as Melasti, while mass communication is conducted through the use of the village's official social media. The implications of this communication strategy reflect the success of the village government in strengthening interfaith tolerance, ensuring equality in the practice of worship, and building interfaith social cooperation. These findings affirm that planned, inclusive, and locally based communication can create social cohesion in multicultural societies. Thus, the educational communication strategy of Sumbersewu village can serve as a model for managing religious harmony in other regions with similar diversity challenges.
Strategi Komunikasi Edukatif Kepada Siswa Dalam Peningkatan Tata Tertib Berlalu Lintas Di SMKN 1 Gangga
This study aims to obtain a description of educational communication strategies to students in improving traffic discipline at SMKN 1 Gangga. This type of research uses qualitative research using descriptive qualitative research methods. The data collection techniques used are observation, interview, documentation and literature study. Data were analyzed with the steps of data reduction, display and verification. Then the data is checked with credibility, transferability, and confirmability testing techniques. The findings in this study are as follows: 1) Educational communication strategies are carried out to students in improving traffic order is important because most people, especially school children in this case many students are not orderly in traffic (SIM); 2) Implementation of educational communication strategies to students in improving traffic order is to make a schedule to each school that will be visited to socialize traffic order; 3) Implications of educational communication strategies to students in improving traffic order is that students become more aware of the traffic order that must be obeyed, after the socialization is held students in each school every time they want to go to school have done what was conveyed at the time of socialization.
Strategi Komunikasi Interpersonal Pengurus PHDI dalam Pencegahan Perkawinan Anak di Kota Mataram
This research aims to determine and analyze the Interpersonal Communication of Mataram City PHDI Management in the Context of Underage Marriages. The problems revealed in this research are 1) What are the implications of the interpersonal communication of PHDI Mataram City administrators on preventing underage marriages, 2.) What are the factors causing underage marriages to still occur for the Hindu community in Mataram City, 3.) What are the steps taken by the administrators? PHDI Mataram City in efforts to prevent underage marriage. The type of research used in this research is qualitative research and data was obtained using observation, interviews and literature documentation methods. To analyze it, several theories are used, namely, Communicative Action Theory, Functional Structural Theory, Social Interaction Theory, Legal Certainty Theory and Customary Law, Legal Protection Theory. The results of this research are 1) the implications of the interpersonal communication of the Mataram City PHDI administrators on the prevention of underage marriage. The communication used by the Mataram City PHDI administrators uses interpersonal communication because this communication is often used in everyday life, secondly there are reports from the Hindu community with communicating in coordination with the Mataram City PHDI management, thirdly, intense continuous dialogue was carried out with the two prospective perpetrators of underage marriages, fourthly, the results of interpersonal communication were carried out by providing the best solutions and providing direct decisions, fifthly, interpersonal communication was combined with the theory of action. 2) Factors of underage marriage: One factor, lack of parental or family supervision, Two factors, promiscuity among teenagers under the age, Three Factors, pregnancy out of wedlock, Four economic factors, five Factors of social culture. 3) The steps taken by the Mataram City PHDI management are, firstly, conducting outreach to the Hindu community in Mataram City, secondly providing counseling, thirdly educating on the impact of underage marriage, fourthly providing counseling guidance, fifthly, monitoring and evaluation.
Strategi Komunikasi Interpersonal dalam Pelayanan Publik: Analisis Pelayanan SKCK di Polres Lombok Barat
This research falls within the realm of public communication and police administration, focusing on the interpersonal communication model in the service of Police Clearance Certificates (SKCK) at the Satintelkam Polres Lombok Barat. The main issue being investigated is the suboptimal communication between officers and applicants, which affects the effectiveness of the service, as evidenced by the dominance of one-way communication, minimal feedback, and lack of empathy in interactions. The purpose of this research is to describe and analyze interpersonal communication practices in SKCK services and to evaluate their effectiveness in improving the quality of public service. This research uses a descriptive qualitative method, with data collection techniques including direct observation, in-depth interviews with five officers and ten SKCK applicants, and documentation of the service process. The findings show that although the officers are generally polite, the interpersonal communication is not structured and tends to be instructional without allowing for dialogue and clarification. This research contributes to the strengthening of interpersonal communication studies in the context of face-to-face public services within police institutions. These results are important as a foundation for developing ethical, empathetic, and adaptive public service communication standards that meet the needs of the community.
Efektivitas Komunikasi Dalam Pelaksanaan Upacara Dewa Yajna Di Banjar Eka Suka Duka Dharma Kota Mataram
This article is situated within the discourse of communication studies, particularly in the study of Hindu religious communication, which highlights the important role of communication in the execution of religious rituals. The focus of this research is the effectiveness of communication in the implementation of the Dewa Yajna ceremony in Banjar Suka Duka Eka Dharma, Mataram City. The purpose of writing this article is to describe the forms of communication used, analyse the supporting and inhibiting factors of communication, and explain the implications of communication effectiveness on the smoothness of the ceremony. The research was conducted using a descriptive qualitative approach through observation methods, in-depth interviews, documentation, and literature study. There are no hypotheses in this study because it is exploratory in nature. The research results show that communication effectiveness is achieved through a combination of verbal and nonverbal communication, interpersonal and group communication, as well as transcendental communication that integrates social and spiritual aspects. The main supporting factors are the credibility of the banjar administrators, the clarity of information, and the active participation of residents, while the obstacles include concentration disturbances, delayed information, and social prejudice. This article contributes to the strengthening of religious communication theory by highlighting the importance of transcendental communication as a strategic element in building social cohesion and the success of yadnya ceremonies. The results of this study emphasise that the success of communication in a religious context is not only determined by the technical skill of conveying messages but also by the depth of spiritual meaning and collective awareness formed through symbolic interactions among community members.
Strategi Komunikasi Perguruan Tinggi untuk Membangun Image Positif Masyarakat di Sekolah Tinggi Pariwisata Mataram
Institutional communication strategies are an integral part of managing the image of higher education institutions, especially in facing the challenges of competitiveness and public demands for accountability in educational services. This article examines the communication strategies implemented by the Mataram Tourism College in building a positive image in the community as part of the discourse on institutional communication science and educational public relations. This study aims to identify the influencing factors, the obstacles faced, and the forms of communication strategies developed by the institution. Using a descriptive qualitative approach with case studies, data were collected through observation, in-depth interviews, and documentation, then analyzed using the Miles and Huberman model. The research results indicate that the communication strategy of STP Mataram is still operating partially, is not yet based on a structured system, and has minimal protocols for handling public issues. Although there are internal strengths and external opportunities, weaknesses in message consistency and the lack of coordination between units are the main obstacles. This paper contributes to the development of institutional communication theory in the context of vocational higher education in the region, emphasizing the importance of strategic communication based on audience mapping and local culture. The results of this research are important as a basis for strengthening the capacity of higher education public relations in building public trust and institutional reputation sustainably.
Strategi Komunikasi Petugas Pembinaan Narapidana Di Lembaga Pemasyarakatan Perempuan Kelas III Mataram
The rehabilitation of inmates at the Mataram prison aims to improve the best services that lead to the formation of behavior and independent development so that upon leaving the prison, they have work that is useful for themselves and the surrounding community. The strategy aims to provide exemplary behavior for all layers of inmates at Mataram Prison who have not yet received proper education. This research uses theories: Differential Association Theory or Therapeutic Communication, Interpersonal Communication Theory, and Criminology Theory. The method used is a qualitative descriptive approach with a phenomenological perspective. data analysis through reduction, data presentation, and conclusion of data analysis results. There are two: verbal communication and nonverbal communication. The head of Mataram Prison responded that good communication is communication that is continuously conveyed by all prison officers united with the inmates to establish communication as if they were in their own home: supporting factors include the improvement of good human resources, the high awareness of inmates, and the safe and conducive prison situation, while hindering factors include lack of self-awareness, unfair behavior within the family, and the unfair work culture of the officers. Solution: Each officer strives to improve communication continuously, and each officer acts fairly towards inmates by setting an example in the living quarters. Each officer continues to enhance the guidance for the inmates so that they have the necessary skills when they return to society.
Sosialisasi Program Cinta Bangga Paham Rupiah Dalam Membangun Kesadaran Dan Pemahaman Masyarakat Di Bank Indonesia
This research is in the area of public communication discipline, particularly in the study of the effectiveness of socialisation of national financial education programmes. The focus of the research is to analyse the effectiveness of the socialisation of the Cinta Bangga Paham Rupiah (CBPR) Program implemented by Bank Indonesia in building public awareness and understanding of the importance of the rupiah as a legal tender and symbol of national identity. The purpose of this research is to identify the socialisation strategy used, evaluate its effectiveness, and analyse the obstacles and solutions in its implementation. The research used a descriptive qualitative method, with data collection techniques through in-depth interviews, field observations, and review of programme documentation. The findings show that CBPR socialisation is effective in increasing people's practical awareness in treating rupiah money correctly, but has not fully succeeded in building a deep understanding of macroeconomics, especially related to the role of rupiah in national economic stability. The main contribution of this research is to develop a socialisation approach model based on demographic segmentation and multimodal communication strategies that are adaptive to local characteristics. The results of this study confirm the importance of innovation in financial public education to strengthen national identity and the country's economic stability through increasing public literacy on the function and meaning of the rupiah currency.
The Influence of Social Media and Brand Image on the Decision to Choose a College, Gde Pudja State Hindu Institute of Mataram
Higher education plays a key role in driving national change, with universities striving to enhance their educational quality amidst growing competition for top rankings. To stand out, promotional media, particularly social media, is crucial for disseminating information. The Gde Pudja State Hindu Institute of Mataram, a Hindu religious higher education institution in West Nusa Tenggara, effectively uses social media to promote its programs and has developed a positive brand image within the community. This study investigates how social media promotions and brand image influence prospective students' decisions to choose this institution. Employing a quantitative research approach, the study analyzes numerical data to measure the impact of these factors on decision-making. Data were collected through questionnaires from 100 students at Gde Pudja State Hindu Institute of Mataram and analyzed using Smart PLS software. The findings show that social media (X1) has a significant and positive impact on students' decisions to select a higher education institution (Y). Brand image (X2) also plays a significant role in influencing these decisions. Furthermore, the combined effects of social media and brand image demonstrate a positive and substantial influence on students' choices. These results highlight the importance of social media marketing and a strong brand image in attracting prospective students.
Komunikasi Nonverbal Dalam Pembelajaran Di Pendidikan Anak Usia Dini Jnana Vidya
Nonverbal communication plays a very important role in learning in Early Childhood Education (PAUD), because children at an early age are not yet fully able to understand and express themselves through words properly. Nonverbal communication is a form of communication that does not use words, either spoken or written, but through facial expressions, gestures, body language, eye contact, voice intonation, and environmental elements such as distance and touch. The study used nonverbal communication theory, the research methodology used a qualitative descriptive method with observation, interview, and documentation data collection techniques. The results of this study consist of three important points, namely: first, forms of nonverbal communication such as facial expressions, movements and body language, eye contact, touch, intonation and tone of voice and the use of useful aids to stimulate children's understanding of what is conveyed by the teacher. Second, the nonverbal communication process used by Jnana Vidya PAUD teachers is not only to understand the lesson material, but can also create a comfortable, enjoyable learning and playing environment that supports children's social-emotional development. The three implications that arise are positive impacts for children, especially in terms of recognizing learning situations and conditions so that the learning process in the classroom becomes conducive. Nonverbal communication also improves children's social emotional development so that they can understand the feelings of their friends and people around them.
Strategi Komunikasi Penyidik Kepolisian Dalam Mengungkap Peredaran Obat Ilegal Di Kota Mataram
This study aims to examine the communication strategy of West Nusa Tenggara Police investigators in uncovering the circulation of illegal drugs in Mataram City. The communication strategy applied by police investigators is organisational communication with related institutions, namely the Food and Drug Administration and the Trade Office. Based on the results of the research, it was found that cases of illegal drug distribution in Mataram City have reached an alarming level with a significant increase in the number of cases, variations in the types of drugs in circulation, and increasingly sophisticated modus operandi. The data shows an increase in cases from 1,234 in 2022 to 1,450 in 2023. This problem not only impacts individual health but also triggers other criminal acts, damages market competition, and affects people's work productivity. The Trade Office sees it from the perspective of consumer protection and market stability, where illegal drugs sold at lower prices undermine healthy competition and endanger consumers because their quality and safety are not guaranteed. The Mataram Food and Drug Administration emphasised that illegal drugs pose a serious threat to public health as they are often produced without clear standards, contain hazardous ingredients, and are not guaranteed to be safe.
Strategi Komunikasi Staf Bagian Perencanaan Polres Lombok Tengah Dalam Mendukung Fungsi Perencanaan POLRI
This study aims to analyse the communication strategies implemented by Central Lombok Police Planning Section staff in supporting the planning function of the National Police. The research method used is qualitative with a case study approach, using in-depth interviews and observations of Planning Section staff and related leaders. The results show that although formal and informal communication has been implemented, there are obstacles in coordination between work units and the use of technology is not optimal. The findings indicate the importance of strengthening communication among staff, as well as technical training in the use of existing information systems. This research contributes to understanding the relationship between effective communication and planning effectiveness in police institutions. The results of this study can serve as a reference for the development of communication strategies within the police, as well as encourage more optimal use of information technology in supporting efficient and accurate planning processes.
Pelatihan Master of Ceremony untuk meningkatan kemampuan Public Speaking Remaja Hindu Di Pasraman Yowana Vidya Jnana
This research examines the increase in public speaking skills of Hindu teenagers at Pasraman Yowana Vidya Jnana through Master of Ceremony training which aims to find out how to improve the public speaking skills of Hindu teenagers at Pasraman Yowana Vidya Jnana through MC training, to find out how public speaking has improved in Hindu teenagers after MC training, and to analyze the obstacles faced by Pasraman in carrying out MC training. The research method used was descriptive qualitative by collecting non-participant observation data, semi-structured interviews and documentation. The analysis technique uses three stages, namely data reduction, data presentation, and data conclusion. This research uses S-O-R (Stimulus, Organism, Response) to analyze problem formulation. The results of this research illustrate that Hindu teenagers in Pasraman Yowana Vidya Jnana still do not understand public speaking. The obstacles faced are Hindu teenagers' lack of self-confidence, limited time, laziness, lack of interest and mood adjustment. The public speaking skills of Hindu teenagers need to be improved because some teenagers are still unable to practice public speaking. There was quite a good improvement in the public speaking skills of Hindu teenagers after MC training at Pasraman Yowana Vidya Jnana where Hindu teenagers began to understand the basics of public speaking from MC training.
Strategi Komunikasi Dalam Penghapusan Barang Milik Negara Melalui Aplikasi Online Pada Biro Logistik Polda Nusa Tenggara Barat
Logistics has an important role in a company, because its function is to facilitate the efficient and effective implementation of tasks and operations. The Logistics Bureau functions as a supporter of work unit activities in carrying out police operations to achieve security and order, as well as providing good service to the community. The aim of this research is to analyze and describe the service process for the removal of State Property, communication strategies in the service and communication feedback in the service for the removal of State Property through an online application at the West Nusa Tenggara Regional Police Logistics Bureau. Using communication accommodation theory, self-disclosure theory and hierarchy of needs theory. The results of the research were that the service process for the removal of State Property went well, where the implementation used a two-way communication model, communication strategies in the service using leadership strategies and service officer strategies as well as communication feedback in the service for the removal of State Property through an online application at the West Nusa Tenggara Regional Police Logistics Bureau. tangibility, reliability, responsiveness, empathy and always instilling the 5S culture, namely smile, greet, salute, be polite and courteous.
Copyright (c) 2024 Gelis : Jurnal Ilmu Komunikasi https://creativecommons.org/licenses/by-nc-sa/4.0
Strategi Sosialisasi Program Pengarusutamaan Gender Melalui Komunikasi Digital
The aim of this research is to determine the quality of professional, contemporary and reliable human resources, which are based on competence and superior performance. This will be achieved by implementing quality Human Resources infrastructure, so that it can increase work productivity, discipline and accountability in carrying out basic tasks and responsibilities, which ultimately leads to increasing organizational value. The method used in this research is a qualitative descriptive method with theory; 1) Strategy Theory and SWOT Analysis; 2) Feminism Theory, 3) Digital Communication Theory. The findings obtained from this research are the existence of socialization via Zoom and YouTube links, podcasts, Whattsap, Email, Instagram and Facebook, while the inhibiting factor is the lack of communication regarding the understanding of the PUG of West Nusa Tenggara Regional Police personnel and geographical factors between separate regions. Meanwhile, the last one is the implication of PUG socialization, namely changing the attitude and mentality of personnel as well as helping female personnel in improving the quality and quantity of human resources.
Teori Dan Aplikasi Sikap Sebagai Anggota Pasukan Pengibar Bendera
The pride of being a true Paskibra does not only reach the stage of raising the red and white flag, but what must be known, studied and implemented first is the basic theory and applying the attitude as a Paskibra member. From the results of the research entitled Theory and Application of Attitudes as Flag-Raising Troops, to become a true Paskibra member we must know, study and apply the three most important theories in Paskibra organizations, namely the Theory of Unity and Integrity, Leadership Theory and Communication Theory. By studying and using these 3 theories as a basic reference in organizations and everyday life, everything will be easier to solve. The application of physical attitude is in the form of appearance, in this case the appearance of a Paskibra member is a characteristic and the first thing that must be considered as a form of neatness and cleanliness, the application of the body attitude of a Paskibra member, namely the posture of sitting, standing and walking, this needs to be applied to be a marker between where students who join the Paskibra organization with ordinary students or who do not participate, apply an inner attitude in the form of discipline which is a basic characteristic that must be applied to every Paskibra member in order to foster a spirit of patriotism, a spirit of nationalism and a spirit of militancy. To be a leader or to be a successful person, the main thing that must be applied is discipline, whether discipline regarding rules or managing time.
Komunikasi Budaya Pelestarian Silat Bali Kuno Di Pasraman Seruling Dewata
Indonesia is a nation rich in culture and art. The culture that until now has never been obsolete by the times is the martial art of Pencak Silat, a legacy of Indonesian ancestors that will always exist because it will always be needed at any time. The purpose of the research is to get a clear picture of Pasraman Seruling Dewata's communication strategy in preserving ancient Balinese martial arts to describe Pasraman Seruling Dewata's communication in preserving ancient Balinese martial arts. To find out the obstacles experienced by Pasraman Seruling Dewata in promoting ancient Balinese martial arts. The result of this research is Pasraman Seruling Dewata's communication strategy in preserving ancient Balinese martial arts, namely by promotion on social media and audiences with relevant officials. The obstacles of Pasraman Seruling Dewata in promoting ancient Balinese Silat teachings are: 1) competition with foreign martial arts & domestic martial arts, 2) Principals who do not follow the governor's instruction, 3) Not all silat schools of Perguruan Seruling Dewata have been revealed, 4) The lack of achievement of Perguruan Seruling Dewata.
Copyright (c) 2023 Gelis : Jurnal Ilmu Komunikasi https://creativecommons.org/licenses/by-nc-sa/4.0
Komunikasi Interpersonal Petugas Lapangan Sebagai Upaya Peningkatan Kinerja Dan Kepuasan Pelanggan
This research are dedicate for describing and analyzing interpersonal communication between field officer PT Bintang Lombok Utama and PLN ULP Rayon Ampenan customers at satisfaction level in order to be better and not repeat the same mistakes, object from this research is dedicated for field officer to solve the electricity problem that experienced by customers to improve field officer mitra PLN performance that is PT Bintang Lombok Utama ULP Rayon Ampenan in order the relationship between functionary and customer can stay maintained. the method that use in this research is qualitative descriptive method, and collect the data with observation method, interview, and documentation, the resources in this research taking by purposive sampling, the result of this research is discuss about interpersonal communication field officer as an effort improvement the performance and customer satisfaction in order able to state there are good improvement of officer field PT Bintang Lombok Utama performance in ULP Rayon Ampenan. a. customer satisfaction in positive role in order able to state the performance of field officer PT Bintang Lombok Utama has good improvement and existence need for more increased. b. in solve the customer problem, the field officer PT Bintang Lombok Utama often founding several constraint, such as the time of customer that restricted, the language that use in communication, electronic media and application that use by customer. c. the implication from interpersonal communication the field officer PT Bintang Lombok Utama and customer PLN ULP Ampenan is informed the work partner of PLN that is PT Bintang Lombok Utama in the society and to know the satisfaction level of customer at the performance of field officer partner PLN from PT Bintang Lombok Utama and informed the innovation that has develop by PLN which is PLN mobile to PLN ULP Rayon Ampenan customer. Research recommendations is all of partner PLN to implement interpersonal communication of customer able to improve in order the satisfaction level of customer has significant improvement.